> ## Documentation Index
> Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can an end customer's rejected application be overridden?

> Depending on the nature of the rejected application, yes.

If the application was rejected due to non-response, you can re-run KYC on our platform to generate a new case.

If the end-customer's application was rejected for high risk concerns, we can ask for additional documentation, and have a conversation. Some end-customers who are known bad based on a track record across our system or bank partners may not be given a chance to appeal.