> ## Documentation Index
> Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can we fail a KYC case if we believe it is a fraudulent user?

> If you believe that an end-user's signup is potentially fraudulent, we can either fail the user, or request additional documentation to make a determination.

Ground Control may also fail users we believe to be fraudulent during the course of a normal investigation. If an end-user is failed due to concerns of fraud (identity theft, manipulated identity), we can reconsider this outcome if additional documentation is supplied later on.