> ## Documentation Index
> Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change Management Process

> Our Change Management Process is designed to streamline the communication and approval workflow when customers wish to make alterations or updates to their applications.

## Overview

The process is initiated when a customer notifies us of any proposed changes to their application. This notification acts as the catalyst for a series of systematic steps that help us navigate through the necessary approvals from our banking partners.

## Common Use-Cases

**Change to Product and Features**

* Change to deposit or credit product
* Change to payment offering
* Adding / changing fees
* Adding / changing interest

**Change to Bonus / Promotion Program**

* New cashback program
* Rewards for referrals

**Change to Customer Base**

* Business vs. consumer

**Change to Geography / Area of Use**

* Non-US, other geographies

**Change to Limits**

* ACH, wire, card, ATM withdrawal, RDC
* Transaction / customer / aggregate-level

**Change to vendors**

* Adding KYC provider
* Adding new partner for XYZ

## Change Control Process

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  <img src="https://mintcdn.com/synctera/JrJLVQnVH1uWlQBw/images/docs/image-38.png?fit=max&auto=format&n=JrJLVQnVH1uWlQBw&q=85&s=1e9ff867b444e6104665b7c1d00b5c96" width="2340" height="916" data-path="images/docs/image-38.png" />
</Frame>