> ## Documentation Index
> Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I find out why an application was denied? Can the end customer re-apply?

> If an end-customer's sign up is denied, you will find notes from the Ground Control case giving the reasoning behind the rejection. Depending on the reason, the end-customer can re-apply.

Questions regarding end-customer denied applications can be forwarded to [groundcontrol@synctera.com](mailto:groundcontrol@synctera.com)