> ## Documentation Index
> Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# If an end customer's account status is suspended or frozen, how can I move the funds in order to close the account?

> In order to move the end-customer's funds, the account needs to be reverted to an unsuspended/unfrozen status. Once the funds have been returned to the end-customer, you can close the account.