> ## Documentation Index
> Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# KYC/KYB

<CardGroup cols={1}>
  <Card title="How can I find out why an application was denied? Can the end-customer re-apply?" href="/docs/how-can-i-find-out-why-an-application-was-denied-can-the-end-customer-re-apply" icon="magnifying-glass" iconType="solid" horizontal>
    If an end-customer's sign up is denied, you will find notes from the Ground Control case giving the reasoning behind the rejection. Depending on the reason, the end-customer can re-apply. Questions regarding end-customer denied applications can be...
  </Card>

  <Card title="Can an end-customer's rejected application be overridden?" href="/docs/can-an-end-customers-rejected-application-be-overrriden" icon="rotate" iconType="solid" horizontal>
    Depending on the nature of the rejected application, yes. If the application was rejected due to non-response, you can re-run KYC on our platform to generate a new case. If the end-customer's application was rejected for high risk concerns, we c...
  </Card>

  <Card title="Can we fail a KYC case if we believe it is a fraudulent user?" href="/docs/can-we-fail-a-kyc-case-if-we-believe-it-is-a-fraudulent-user" icon="ban" iconType="solid" horizontal>
    If you believe that an end-user's signup is potentially fraudulent, we can either fail the user, or request additional documentation to make a determination. Ground Control may also fail users we believe to be fraudulent during the course of a nor...
  </Card>

  <Card title="What is the full list of information to include for each KYC case type?" href="/docs/what-is-the-full-list-of-information-to-include-for-each-kyc-case-type" icon="list" iconType="solid" horizontal>
    Full legal name as it appears on government documents (no nicknames, include all last names if you have multiple, etc.) A valid US address that includes: Street Address Apartment number (if applicable) City State Zip code A valid Social Secu...
  </Card>

  <Card title="Can I customize my KYC rules?" href="/docs/can-i-customize-my-kyc-rules" icon="sliders" iconType="solid" horizontal>
    No, you cannot customize KYC rules, without approval from your sponsor bank.
  </Card>
</CardGroup>