> ## Documentation Index
> Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Synctera Insights Frequently Asked Questions (FAQ)

> if you have any questions not in here, please reach out. This document is a work-in-progress, prompted by questions from our customers, inside and outside the company.

## Welcome to the Synctera Insights FAQ

## System Operation

### Security and Licensing

<AccordionGroup>
  <Accordion title="How do I get access to Insights?">
    * Insights access is controlled by the Synctera console ([https://app.synctera.com](https://app.synctera.com/)). Contact your Synctera System Administrator to grant you access.
  </Accordion>

  <Accordion title="How much do I have to pay for access to Synctera Insights?">
    * Currently, Synctera Insights is free to all bank and partner users who are not in the T-10 program
  </Accordion>
</AccordionGroup>

### Data Sharing

<AccordionGroup>
  <Accordion title="How do I share dashboards within my organzation?">
    * Please contact [support@synctera.com](mailto:support@synctera.com) who will work with you to create a Shared Collection for your own private use.
  </Accordion>

  <Accordion title="What are my choices for getting data from Synctera platform?">
    #### What are my choices for getting data from Synctera platform?

    * As of the date of this article (October, 2023), you have two choices:
    * Use insights and download to CSV or Excel
    * Use [Secure File Delivery (SFD)](/docs/how-to-set-up-secure-file-delivery) to configure secure, high-volume, daily delivery to your data warehouse or datalake.
    * In 2024, we plan to announce support for other mechanisms. We'd love to know more about your compute infrastructure and how we can integrate better with it. Please contact [support@synctera.com](mailto:support@synctera.com) with any questions.
  </Accordion>
</AccordionGroup>

## My Data

### Key Concepts

<AccordionGroup>
  <Accordion title="What does NFB mean in the Cards Comprehensive panel of My Data?">
    * NFB stands for "Not For Billing". Those fields tagged like this are available at card swipe time and are estimates provided by Marqueta. We base our Card Billing on the settlement data which we receive from Mastercard; and there can be differences
  </Accordion>

  <Accordion title="How often is the My Data data updated?">
    * We update the infromation once per day, at approximately 6pm PST.
  </Accordion>

  <Accordion title="What is the relationship between the data I see in My Data and the data I get from Secure File Delivery (SFD)?">
    * Both products are based on the same underlying datasets. The practical difference is that SFD includes PII that is redacated or otherwise unavailable in `My Data`. This incldues
    * Social Security Number
    * Plaintext Account Numbers (not account UUIDs)
    * Person's Date of Birth

    SFD is designed for sending large vlumes of sensitive data to our customers' Data Warehouses, whereas Insights is designed for people to run their own analytics and use or customize our standard reports
  </Accordion>

  <Accordion title="What does bank_core and partner_core mean?">
    \* `bank_core` refers to accounts (and transactions within those accounts) that have been recorded in the bank's system (the bank's "core"). We receive copies of that information via daily file delivery from the abank \* `parnter_core` refers to accounts and transactions stored on Synctera's ledger \* As part of our reconciliation process, we compare the `bank_core` balances against the `partner_core` balances. Reconciliation is the proecss of determining where the accounts are in balance; and if not, how to resolve that.
  </Accordion>
</AccordionGroup>

### Accounts \[Preview]

<AccordionGroup>
  <Accordion title="What is the Balance ($) column shown in this question?">
    * This is the most recent posted balance for this account.
  </Accordion>
</AccordionGroup>

## Concepts Questions and How-Tos

### Interchange Reporting

<AccordionGroup>
  <Accordion title="How can I see a graph of interchange rate against Merchant Category Code (MCC)?">
    * Check out the question named `Cards Extended - Transaction Value and Avg. Interchange Rate by MCC (Combo - Top 50)` in the [Interchange Overview Dashboard](https://insights.synctera.com/dashboard/254-my-data-interchange-overview-dashboard)
    * Pro Tip: You can jumpstart your own analysis from that Question, by clicking [here](https://insights.synctera.com/question/1552-cards-extended-transaction-value-and-avg-interchange-rate-by-mcc-combo-top-50) and filtering & summarizing
  </Accordion>
</AccordionGroup>