> ## Documentation Index
> Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# When should I submit a Zendesk ticket vs. a Case for Support?

When you are looking for Support from the Synctera team and are deciding whether to submit a Zendesk ticket or a Case, please follow the guidelines below:

1. Zendesk: Should be your go-to for:

* Day to Day Processes: Any inquiries related to the daily use of the Synctera Product.
* Technical Bugs and Reports: If you encounter any technical issues.
* Feature/Enhancement Requests: When you have suggestions to improve our product.

2. Cases: Ideal for submissions and requests such as:

* KYC/KYB Documentation Submission: For all matters related to Know Your Customer/Business documentation.
* Marketing Materials Submission: When you need to submit marketing materials for approval.
* Bank Approvals: For any limit and rule changes requiring bank approval.

<Frame>
  <img src="https://mintcdn.com/synctera/pDSOOmsGKwjC8uU7/images/docs/image-1.png?fit=max&auto=format&n=pDSOOmsGKwjC8uU7&q=85&s=e5c94010ba1bec1e19156793e56e8733" width="1760" height="1360" data-path="images/docs/image-1.png" />
</Frame>