> ## Documentation Index
> Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Fees and Rewards are important features for many FinTech programs. Fees help to provide FinTechs a steady revenue, and cover costs for services and transactions. Reward programs can help FinTechs drive user acquisition, engagement and habit building, increase customer retention and create cross-selling opportunities.

## Overview

Synctera supports 2 paths for fee/reward orchestration:

**1. Orchestration by FinTech (you):**

* You use the Synctera Fee API for the setup and orchestration.
* This is described in the [API Guide for Fees and Rewards](v2/docs/fees-and-rewards).

**2. Orchestration by the Synctera system:**

* You use the Synctera Console to set up **Fee/Reward Products** and link to account templates. The Synctera system then automatically applies the fees and rewards to customer accounts based on the setup.
* The setup steps for these automated fees and rewards are described in this article.
* NOTE: You can also use the [Synctera Fee Product API](/v2/reference/createfeeconfig) for the setup, although the Console is recommended as this is typically a one-time or a low-frequency task.

### Key Building Blocks

The setup of both automated fees and rewards on the Synctera platform follows the same pattern.

* **Fee/Reward Templates** are used to specify the type of fee or reward, and to set default values, such as description and the internal account used as offset for the fee debit or reward credit.
* **Fee/Reward Rules** are linked to fee/reward templates and are used to specify to which transactions and the fee/reward should be applied and how (fixed / percentage / tiered).
* **Fee/Reward Products** are used to bundle multiple fee/reward rules into reusable packages (e.g., Basic vs Premium). These fee/reward products can then be linked to the **Account Template**, which means that all accounts created using that template inherit all the fees/rewards that are bundled into the linked products.

### Prerequisites

* You have created customers, either [personal](/v2/docs/create-a-personal-customer) or [business](/v2/docs/create-a-business)
* You have created [accounts](/v2/docs/create-accounts-guide) for these customers.
* [Internal accounts](/v2/reference/listinternalaccounts) have been created based on how you want to group your fee/reward transactions. Please ask Synctera Operations to create these.

### Setup

* For details on the setup of automateed fees, see [this article](https://docs.synctera.com/fees).
* For details on the setup of auotmated rewards, see [this article](https://docs.synctera.com/rewards).