> ## Documentation Index
> Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Synctera Labs: Onboarding & Product Guide

Welcome to Synctera Labs - a production validation incubator designed for early-stage fintechs to test real-money workflows in a controlled environment. This guide provides a high-level overview of product capabilities, program parameters, and onboarding requirements for launching your consumer or commercial banking application.

## **1. Overview & Capabilities**

Synctera Labs provides a lower-risk environment for real-money movement and banking capabilities, enabling live demos and product validation prior to full bank sponsorship.

### **Banking Features**

| **Capability**           | **Included in Synctera Labs**                                                                        | **Excluded (Requires Full Bank Launch)**                                             |
| :----------------------- | :--------------------------------------------------------------------------------------------------- | :----------------------------------------------------------------------------------- |
| **Onboarding**           | KYC, KYB, OFAC & Watchlist Checks                                                                    | —                                                                                    |
| **Accounts**             | Demand Deposit Accounts (DDA) and Deposit Interest                                                   | —                                                                                    |
| **Cards**                | Virtual & Physical Debit Cards                                                                       | Secured Charge, Unsecured Charge, and Revolving Credit Cards                         |
| **Account Funding**      | Plaid Link / ACH Pull, Incoming ACH                                                                  | Plaid Exchange, Instant Account Funding, Mobile Check Deposit, In-store Cash Deposit |
| **Payments / Money Out** | ACH Direct Debit, Standard and Same-day Outgoing ACH , P2P Transfers, ATM Withdrawals, End-User Fees | Wire Transfers, SyncteraPay, Push-to-Card                                            |
| **Operations**           | Fraud / AML, Automated Reconciliation                                                                | End-user Rewards                                                                     |

## **2. Program Requirements & Guardrails**

To operate within Synctera Labs, programs must adhere to specified eligibility limits and operational thresholds. Synctera has sole discretion of which programs will be allowed to onboard. 

### **Program Eligibility**

* **Prohibited Industries:** Examples of prohibited industries include, but are not limited to, the following: crypto (stablecoin allowed), cannabis, gambling, adult entertainment, firearms, MSBs, debt collectors, political propaganda groups, tobacco companies, and multi-level marketing companies.
* **UX Ownership:** Each FinTech owns the development of its channel UX (mobile and / or web app) and will be required to undergo a vulnerability scan showing no open and unmitigated critical or high vulnerabilities. 

### **Account & Transaction Limits**

| **Parameter**                  | **Consumer Banking**                                                                        | **Commercial Banking**                                                                                                                       |
| :----------------------------- | :------------------------------------------------------------------------------------------ | :------------------------------------------------------------------------------------------------------------------------------------------- |
| **Customer Base**              | U.S. residents 18 years or older with an SSN or ITIN                                        | Business must be operating in the U.S. with a valid EIN, All beneficial owners must be U.S. residents 18 years or older with an SSN or ITIN. |
| **Max Customers / Businesses** | Up to 1,000 customers                                                                       | Up to 100 businesses                                                                                                                         |
| **Allowed Accounts & Cards**   | 1 DDA, 1 Virtual Card, 1 Physical Card                                                      | 1 DDA, 10 Virtual Cards, 1 Physical Card                                                                                                     |
| **Card Spend Limits**          | \$500 per transaction / \$2,000 per day                                                     | \$2,500 per transaction / \$10,000 per day                                                                                                   |
| **ACH Limits**                 | \$2,000 per day                                                                             | \$5,000 per day                                                                                                                              |
| **P2P / A2A Transfers**        | Maximum of 1 transaction per day Max \$250 per day Max \$1000 per week Max \$2500 per month | Maximum of 1 transaction per day Max \$250 per day Max \$1000 per week Max \$2500 per month                                                  |
|                                |                                                                                             |                                                                                                                                              |

## **3. Implementation Playbook**

Synctera has created an Implementation Playbook to guide your development team during the channel build. To view and download a PDF of the Playbook, click [<u>here</u>](https://dist.synctera.com/Synctera%20Labs%20-%20Implementation%20Playbook.pdf)

If you are launching a consumer banking program, refer to the ***Use Case #1 - Consumer Banking for U.S. Residents*** section in the Playbook.  

If you are launching a commercial / business banking program, proceed to the ***Use Case #2  - Commercial Banking for U.S. Businesses*** in the Playbook.