> ## Documentation Index
> Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Offline PIN

## PIN Issuance Policy

Card products have a PIN issuance policy that enables creating physical cards with the PIN programmed into the card's chip prior to shipment. This allows merchants to verify the PIN at the point of sale even in an offline scenario. The way that the PIN is set prior to shipment is determined by the card product's `pin_issuance_policy` field. The `pin_issuance_policy` field has three possible values: `NOT_REQUIRED`, `RANDOM` and `REQUIRED`.

Your physical card product may require offline PIN support. See the `offline_pin` flag in the card product response. If this flag is set then the PIN issuance policy must be something other than `NOT_REQUIRED`.

Virtual cards do not have a PIN issuance policy.

### Not Required

If the `pin_issuance_policy` of your card product is `NOT_REQUIRED` (or there is no `pin_issuance_policy`) then the card will ship without a PIN. The PIN must still be set but this can happen after the customer receives their card.

### Random

If the `pin_issuance_policy` of your card product is `RANDOM` then the system will assign a random PIN to the user's card prior to shipment. When you issue a card with this card product, the card will have `PENDING` status. Within a few minutes the card will transition to `UNACTIVATED` status. If you have the appropriate webhook subscription set up you will get a `CARD.UPDATED` webhook when this happens. After the customer receives and activates their card, they can then reveal the PIN using the Reveal PIN widget.

### Required

If the `pin_issuance_policy` of your card product is `REQUIRED` then the card will be created having `PENDING` status. While in this state, the physical card will not be created. The card will not transition out of this status until the user sets a PIN for the card using the Set PIN widget. Within a few minutes of the user setting the PIN, the card will transition to `UNACTIVATED` status. If you have the appropriate webhook subscription set up you will get a `CARD.UPDATED` webhook when this happens. Once the card is `UNACTIVATED`, the physical card creation and shipping process will proceed.