When you are looking for Support from the Synctera team and are deciding whether to submit a Zendesk ticket or a Case, please follow the guidelines below:Documentation Index
Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
Use this file to discover all available pages before exploring further.
- Zendesk: Should be your go-to for:
- Day to Day Processes: Any inquiries related to the daily use of the Synctera Product.
- Technical Bugs and Reports: If you encounter any technical issues.
- Feature/Enhancement Requests: When you have suggestions to improve our product.
- Cases: Ideal for submissions and requests such as:
- KYC/KYB Documentation Submission: For all matters related to Know Your Customer/Business documentation.
- Marketing Materials Submission: When you need to submit marketing materials for approval.
- Bank Approvals: For any limit and rule changes requiring bank approval.
