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      • What is the difference between an authorization and pre-authorization? And what are their hold times?
      • Is there any way to stop a pending transaction from processing?
      • I would like to release a hold on a transaction for a customer, how can I do that?
      • How long can a transaction be in pending status?
      • Which types of transactions are subject to holds and how long do the holds last?
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    Transaction Status

    I would like to release a hold on a transaction for a customer, how can I do that?

    You can contact Synctera Support with the reason you would like to release the hold so we can investigate to see whether it is possible.

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