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Overview

You operations team can use the Transactions tab to help them address customer service inquires and fraud/AML investigations.  You can use the Admin tab to add / remove users who have access to customer data. If you need to change any default assignee or escalation settings for Fraud & AML, you can do so on the Synctera Admin tab.

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Transactions tab home page

Search for transactions by transaction type or account number.  Manually create an internal transfer or ACH external transfer. Click on an individual transaction to view more information.

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Information displayed after clicking on an individual transaction

Transaction description Amount Status DC sign Hold expiry date Created date Posted date Effective date From account To account File ID Trace ID Description Comments