Transactions for FinTechs

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Overview

You operations team can use the Transactions tab to help them address customer service inquires and fraud/AML investigations.  You can use the Admin tab to add / remove users who have access to customer data. If you need to change any default assignee or escalation settings for Fraud & AML, you can do so on the Synctera Admin tab.

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Transactions tab home page

Our Transactions are categorized in the Console in three categories:

• Declined/Failed Transactions - view transactions that were declined, rejected, including the Decline Reason right in the List View for easy access.
• Pending Transactions - view all pending transactions, such as card authorizations that have not yet cleared, ACHs with active holds, or internal transfers or SyncteraPay transactions that have not been released / posted.
• Posted Transactions - View all posted transactions, including posted returns or reversals.

Searching and Filtering Search for transactions within each of these pages by Date/Date Range, Transaction Type, Subtype, Account Number, Reference ID, or Amount. Subtype is available for filtering once the Type is selected. Further filtering is available under Filters and hidden by default, including Card ID, non-monetary transactions (such as $0 auths), JIT funding transactions (for linked pool accounts), and transactions with cashback. Transaction Type designates the rail the transaction was sent on. Not every type may be used, depending on which rails are approved and enabled for each fintech program. Transaction Subtype designates specific flow or additional identification of the transaction within each type.
Subtypes can indicate a specific use case as defined for the program (e.g. the internal transfer subtype peer_to_peer indicates a P2P payment from one customer to another), or can be system generated based on the direction or action taken (e.g. cards subtype atm_withdrawal or ACH incoming_credit). For more information ACH subtypes, read our FAQ page here. Top Navigation Options: Use Filters to adjust visibility settings on which filters you can see, for easy access and customization on your displays to only see the information most important to you. Use Columns to adjust visibility settings on which columns display on your Transaction List. Restore defaults to flip your view back to showing all columns in the List. Save customized Views to return to column and filter configuration required for specific workflows. For searching for transactions across multiple tenants, use the Global Search function, which is always available on the top right of your Console view to search resources. For transaction searches, search via unique transaction uuid. The uuid is the unique identifier for the Synctera transaction and is available in API responses/raw data, SFD files, and in the URL of the Console page when clicking on an individual transaction. Click on an individual transaction to view more information.

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Information displayed after clicking on an individual transaction

Information displayed for each Transaction is customized to the rail to provide the most useful data, but broadly contains the following:

• Amount of the transaction
• Status - See more information about Transaction Statuses here in our FAQ page.
• Hold expiry date - date the transaction is expected to post (once the hold clears).
• Created date - date the transaction was initiated
• Posted date - if posted
• Effective date
• Debit From/Credit To Accounts including reference information such as Status, Account Owner, Nickname, and Balance, with links to navigate to more information to either account for quick access

Depending on the rail of the transaction, it may also contain the following:

• File ID / link to file - e.g. Wire and ACH transactions
• Reference ID - linked Reference ID for copy/paste and searchability
• Description - if provided in the transaction
• Comments - if provided in the transaction
• Merchant - details on the merchant for card transactions
• External Account data for linked external account associated with the transaction, including Routing Number, Institution, Country, Verification Status, and Account Name
• Even more rail specific information may also be available, such as Identification Number, SEC code and Network Status for ACH transactions, and Recipient Message for Wires etc.

Transaction Tabs Beyond the Detail view of each transaction, separate tabs show additional relevant information on the transaction:

• Cases associated with the transaction (e.g. Dispute or Fraud Monitoring Cases)
• Notes - view or create notes on the transaction, for investigation and auditability of actions or interactions taken or associated with the transaction
• Raw Data - for granular investigations into the full data of the transaction, teams can review the full raw data