FinTech User Guide
FinTech User Guide
NOC case correction
We get NOC from external financial institutions when the account details need to be changed (routing number / account number / account type etc). We create these NOC cases now which someone needs to act on (update the account with right information …
Accounts
Overview The Accounts tab of the Synctera Console allows you to view all of your customers’ accounts in one place, and to search among your customers’ accounts. Your operations team can use the Accounts tab to help them address customer service in…
Cases
Reconciliation
What is reconciliation? When your customers begin conducting live transactions, it is important that all of the systems involved in the transaction are recording the same data. For example, say your customer conducts an ACH transaction from thei…
Operations
Customers
Overview The Customers tab of the Synctera Console allows you to search for your customers and view detailed information for all of your customers in one place. Your operations team can use the Customers tab to help them address customer …
Cards
Synctera Insights
User Management
Daily change log
*Only includes dates when external facing changes were made. 4/26/2024: My Data.Customers dashboard now includes Company Structure and CRR Reporting attributes Sleek new AML Case Overview Dashboard 4/5/2024: Filter behavior c…
Company offboarding
Introduction Companies may offboard from the Synctera platform for various reasons, such as: Expiration of the contract Mutual agreement with Synctera to end the relationship Company failure or bankruptcy Breach of contract provisions by the c…
Transactions
Overview The Transactions tab of the Synctera Console allows you to view all of your customers’ transactions in one place, and to search among your customers’ transactions. You operations team can use the Transactions tab to help them addres…