How can I find out why an application was denied? Can the end-customer re-apply?

If an end-customer’s sign up is denied, you will find notes from the Ground Control case giving the reasoning behind the rejection. Depending on the reason, the end-customer can re-apply. Questions regarding end-customer denied applications can be…

Can an end-customers rejected application be overrriden?

Depending on the nature of the rejected application, yes. If the application was rejected due to non-response, you can re-run KYC on our platform to generate a new case. If the end-customer’s application was rejected for high risk concerns, we c…

Can we fail a KYC case if we believe it is a fraudulent user?

If you believe that an end-user’s signup is potentially fraudulent, we can either fail the user, or request additional documentation to make a determination. Ground Control may also fail users we believe to be fraudulent during the course of a nor…

What is the full list of information to include for each KYC case type?

Full legal name as it appears on government documents (no nicknames, include all last names if you have multiple, etc.) A valid US address that includes: Street Address Apartment number (if applicable) City State Zip code A valid Social Secu…

Can I customize my KYC rules?

No, you cannot customize KYC rules, without approval from your sponsor bank.