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Synctera passes through the outcome codes to the Develop to provide more transparency on the outcome of KYx verifications. These codes can be seen in Console for each Customer, or returned via the API.

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KYC Response Code Mappings

Each code allows a suggested Accept, Review or Reject - these are not the sole measures of a Customer outcome, but are shared in order to provide feedback to the Developer in order to provide more clarity during the onboarding process.
ModuleRuleOutcomeDescription
KYCI903REJECTAddress was not provided at input
KYCI906REJECTDOB was not provided at input
KYCI917REJECTFull name and address can be resolved to the individual but the SSN / ITIN is not
KYCR704REJECTAddress is a correctional facility
KYCR901REJECTSSN / ITIN cannot be resolved to the individual
KYCR907REJECTSSN has been reported as deceased
KYCR909REJECTIdentity has been reported as deceased
KYCR911REJECTSSN issued prior to DOB
KYCR913REJECTSSN / ITIN is invalid
KYCR932REJECTAddress is a correctional facility
KYCR933REJECTLast name is not correlated with the SSN / ITIN on record
KYCR940REJECTSSN / ITIN not found in public records
KYCR963REJECTAddress ZIP code only serves PO Boxes
AddressI911REJECTAddress is a PO Box
AddressR703REVIEWAddress is invalid or does not exist
AddressR705REVIEWAddress cannot be resolved to the individual
AddressR707REJECTAddress is a commercial mail receiving agency or commercial mail drop
AddressR708REJECTAddress is a PO Box
AddressR916REVIEWAddress is invalid or does not exist
AddressR963REJECTAddress ZIP code only serves PO Boxes
AddressR972REVIEWAddress is a commercial mail receiving agency
AddressR973REJECTAddress is a unique ZIP code, or corporate only, routing all mail internally by the assigned organization rather than by the USPS
SyntheticR298REVIEWIdentity resembles a manipulated Synthetic identity
SyntheticR299REVIEWIdentity resembles a fabricated Synthetic identity
SyntheticR703REVIEWAddress is invalid or does not exist
SyntheticR705REVIEWAddress cannot be resolved to the individual
SyntheticR901REJECTSSN / ITIN cannot be resolved to the individual
SyntheticR922REVIEWDOB cannot be resolved to the individual
SyntheticR940REJECTSSN / ITIN not found in public records
FraudR210REVIEWFrequency of SSN in Socure records is unusually high
FraudR621REVIEWPhone number has been in service less than 7 days
FraudR622REVIEWPhone number has been in service between 7 and 30 days
FraudR652REVIEWIP address is associated with spam activity
FraudR704REJECTAddress is a correctional facility
PhoneR621REVIEWPhone number has been in service less than 7 days
PhoneR622REVIEWPhone number has been in service between 7 and 30 days
AlertR110REJECTEmail on Alert List
AlertR111REJECTSSN on Alert List
AlertR113REJECTPhone Number on Alert List
DocumentI808REJECTDocument image resolution is insufficient
DocumentI846REVIEWExpired document within the grace period specified
DocumentI848REVIEWThe document is not captured properly
DocumentI849REVIEWIncorrect ID type selected
DocumentI854REVIEWThe back of the license was not passed; no barcode to extract information
DocumentI860REVIEWFacial correlation was not calculated
DocumentR810REJECTDocument pattern and layout integrity check failed
DocumentR819REJECTImage captured from a screen, or is a paper copy of an ID
DocumentR820REVIEWDocument headshot has been modified
DocumentR822REVIEWFirst name extracted from document does not match input first name
DocumentR823REVIEWLast name extracted from document does not match input last name
DocumentR824REVIEWAddress extracted from document does not match input address
DocumentR825REVIEWDOB extracted from document does not match input DOB
DocumentR826REVIEWDocument Number extracted from document does not match input number
DocumentR827REJECTDocument is expired
DocumentR831REVIEWCannot extract the minimum information from barcode
DocumentR833REVIEWCannot extract the minimum required information from MRZ
DocumentR834REVIEWSelfie fails the liveness check
DocumentR838REVIEWMinimum amount of information cannot be extracted from document
DocumentR850REVIEWSelf-portrait or the headshot is not usable for Facial Match
DocumentR853REJECTUnable to classify the ID or this is an unsupported ID type
DocumentR856REVIEWObstructions on the face affecting the liveness
DocumentR857REJECTNo face found in the selfie frame
DocumentR858REVIEWThe age on the document doesn’t correlate with the selfie predicted age
DocumentR859REJECTID front correlates with another submitted ID front
The codes above can be used to provide feedback to the Customer on the outcome of the verification attempt while the Console can be used to align with the Synctera Ground Control team in order to verify next steps for the Customer being onboarded.