Verification Response Codes

Synctera passes through the outcome codes to the Develop to provide more transparency on the outcome of KYx verifications. These codes can be seen in Console for each Customer, or returned via the API.

KYC Response Code Mappings

Each code allows a suggested Accept, Review or Reject - these are not the sole measures of a Customer outcome, but are shared in order to provide feedback to the Developer in order to provide more clarity during the onboarding process.

Module	Rule	Outcome	Description
KYC	I903	REJECT	Address was not provided at input
KYC	I906	REJECT	DOB was not provided at input
KYC	I917	REJECT	Full name and address can be resolved to the individual but the SSN / ITIN is not
KYC	R704	REJECT	Address is a correctional facility
KYC	R901	REJECT	SSN / ITIN cannot be resolved to the individual
KYC	R907	REJECT	SSN has been reported as deceased
KYC	R909	REJECT	Identity has been reported as deceased
KYC	R911	REJECT	SSN issued prior to DOB
KYC	R913	REJECT	SSN / ITIN is invalid
KYC	R932	REJECT	Address is a correctional facility
KYC	R933	REJECT	Last name is not correlated with the SSN / ITIN on record
KYC	R940	REJECT	SSN / ITIN not found in public records
KYC	R963	REJECT	Address ZIP code only serves PO Boxes
Address	I911	REJECT	Address is a PO Box
Address	R703	REVIEW	Address is invalid or does not exist
Address	R705	REVIEW	Address cannot be resolved to the individual
Address	R707	REJECT	Address is a commercial mail receiving agency or commercial mail drop
Address	R708	REJECT	Address is a PO Box
Address	R916	REVIEW	Address is invalid or does not exist
Address	R963	REJECT	Address ZIP code only serves PO Boxes
Address	R972	REVIEW	Address is a commercial mail receiving agency
Address	R973	REJECT	Address is a unique ZIP code, or corporate only, routing all mail internally by the assigned organization rather than by the USPS
Synthetic	R298	REVIEW	Identity resembles a manipulated Synthetic identity
Synthetic	R299	REVIEW	Identity resembles a fabricated Synthetic identity
Synthetic	R703	REVIEW	Address is invalid or does not exist
Synthetic	R705	REVIEW	Address cannot be resolved to the individual
Synthetic	R901	REJECT	SSN / ITIN cannot be resolved to the individual
Synthetic	R922	REVIEW	DOB cannot be resolved to the individual
Synthetic	R940	REJECT	SSN / ITIN not found in public records
Fraud	R210	REVIEW	Frequency of SSN in Socure records is unusually high
Fraud	R621	REVIEW	Phone number has been in service less than 7 days
Fraud	R622	REVIEW	Phone number has been in service between 7 and 30 days
Fraud	R652	REVIEW	IP address is associated with spam activity
Fraud	R704	REJECT	Address is a correctional facility
Phone	R621	REVIEW	Phone number has been in service less than 7 days
Phone	R622	REVIEW	Phone number has been in service between 7 and 30 days
Alert	R110	REJECT	Email on Alert List
Alert	R111	REJECT	SSN on Alert List
Alert	R113	REJECT	Phone Number on Alert List
Document	I808	REJECT	Document image resolution is insufficient
Document	I846	REVIEW	Expired document within the grace period specified
Document	I848	REVIEW	The document is not captured properly
Document	I849	REVIEW	Incorrect ID type selected
Document	I854	REVIEW	The back of the license was not passed; no barcode to extract information
Document	I860	REVIEW	Facial correlation was not calculated
Document	R810	REJECT	Document pattern and layout integrity check failed
Document	R819	REJECT	Image captured from a screen, or is a paper copy of an ID
Document	R820	REVIEW	Document headshot has been modified
Document	R822	REVIEW	First name extracted from document does not match input first name
Document	R823	REVIEW	Last name extracted from document does not match input last name
Document	R824	REVIEW	Address extracted from document does not match input address
Document	R825	REVIEW	DOB extracted from document does not match input DOB
Document	R826	REVIEW	Document Number extracted from document does not match input number
Document	R827	REJECT	Document is expired
Document	R831	REVIEW	Cannot extract the minimum information from barcode
Document	R833	REVIEW	Cannot extract the minimum required information from MRZ
Document	R834	REVIEW	Selfie fails the liveness check
Document	R838	REVIEW	Minimum amount of information cannot be extracted from document
Document	R850	REVIEW	Self-portrait or the headshot is not usable for Facial Match
Document	R853	REJECT	Unable to classify the ID or this is an unsupported ID type
Document	R856	REVIEW	Obstructions on the face affecting the liveness
Document	R857	REJECT	No face found in the selfie frame
Document	R858	REVIEW	The age on the document doesn’t correlate with the selfie predicted age
Document	R859	REJECT	ID front correlates with another submitted ID front

The codes above can be used to provide feedback to the Customer on the outcome of the verification attempt while the Console can be used to align with the Synctera Ground Control team in order to verify next steps for the Customer being onboarded.

Overview

Products

Onboard a Personal Customer

Onboard a Business Customer

Create Accounts

Link External Accounts

Link External Cards

Issue Cards

Move Money

Get Transactions

Dispute Transactions

Platform Tools

Validate a Value Proposition

Verification Response Codes

KYC Response Code Mappings

​KYC Response Code Mappings

KYC Response Code Mappings