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If so, how?","mode":"wide","href":"/docs/can-end-customers-outside-of-usa-canada-create-accounts-if-so-how"},{"title":"How long does it take for an end customer's information (such as address) to reflect in the bank's database after modification?","mode":"wide","href":"/docs/how-long-does-it-take-for-an-end-customers-information-such-as-address-to-reflect-in-the-banks-database-after-modification"},{"title":"Why would an end customer's account balance be different than the available balance?","mode":"wide","href":"/docs/why-would-an-end-customers-account-balance-be-different-than-the-available-balance"},{"title":"When an end customer's account is frozen/suspended, does that automatically freeze his/her card?","mode":"wide","href":"/docs/when-an-end-customers-account-is-frozensuspended-does-that-automatically-freeze-hisher-card"},{"title":"When an end customer's customer status is frozen, does that automatically freeze their accounts?","mode":"wide","href":"/docs/when-an-end-customers-customer-status-is-frozen-does-that-automatically-freeze-their-accounts"},{"title":"What are the possible account statuses and what do they mean?","mode":"wide","href":"/docs/what-are-the-possible-account-statuses-and-what-do-they-mean"},{"title":"What can cause an end customer account to go negative?","mode":"wide","href":"/docs/what-can-cause-an-end-customer-account-to-go-negative"},{"title":"If an end customer's account status is suspended or frozen, how can I move the funds in order to close the account?","mode":"wide","href":"/docs/if-an-end-customers-account-status-is-suspended-or-frozen-how-can-i-move-the-funds-in-order-to-close-the-account"},{"title":"An end customer has left our platform and the accounts need to be closed but there are still some funds in it. How can I proceed with the closure?","mode":"wide","href":"/docs/an-end-customer-has-left-our-platform-and-the-accounts-need-to-be-closed-but-there-are-still-some-funds-in-it-how-can-i-proceed-with-the-closure"},{"title":"What happens if an end customer's account goes into a negative balance and how does Synctera handle such situations?","mode":"wide","href":"/docs/what-happens-if-an-end-customers-account-goes-into-a-negative-balance-and-how-does-synctera-handle-such-situations"},{"title":"How does the interest payout process work when a Fintech customer requests to close their savings account?","mode":"wide","href":"/docs/how-does-the-interest-payout-process-work-when-a-fintech-customer-requests-to-close-their-savings-account"}]},{"group":"ACH/Checks/Wires/Ledger","pages":[{"title":"ACH/Checks/Wires/Ledger","mode":"wide","sidebarTitle":"Overview","href":"/docs/achcheckswiresledger"},{"title":"What formats are accepted for check deposits?","mode":"wide","href":"/docs/what-formats-are-accepted-for-check-deposits"},{"title":"How does Synctera handle end-customer errors on incoming wires?","mode":"wide","href":"/docs/how-does-synctera-handle-end-customer-errors-on-incoming-wires"},{"title":"We know that direct deposit is a type of ACH. Is there any benefit or difference between setting up direct deposit vs the payer executing an ACH push?","mode":"wide","href":"/docs/we-know-that-direct-deposit-is-a-type-of-ach-is-there-any-benefit-or-difference-between-setting-up-direct-deposit-vs-the-payer-executing-an-ach-push-ie-time-for-payment-to-arrive-costs-etc"},{"title":"Is there a way for us (the customer of Synctera) to know if a payment via direct deposit is on its way?","mode":"wide","href":"/docs/is-there-a-way-for-us-the-customer-of-synctera-to-know-if-a-payment-via-direct-deposit-is-on-its-way"},{"title":"Is there any way for us to know if one of our end customers have set up direct deposit?","mode":"wide","href":"/docs/is-there-any-way-for-us-the-customer-of-synctera-to-know-if-one-of-our-end-customers-have-set-up-direct-deposit"},{"title":"What information is required for an end customer to allow their employer to enable/authorize direct deposit?","mode":"wide","href":"/docs/what-information-is-required-for-an-end-customer-to-allow-their-employer-to-enableauthorize-direct-deposit"},{"title":"Can we reverse an ACH?","mode":"wide","href":"/docs/can-we-reverse-an-ach"},{"title":"What are the cutoff times for same-day ACH?","mode":"wide","href":"/docs/what-are-the-cutoff-times-for-same-day-ach"},{"title":"The end customer initiated a same day ACH. Why hasn't it been posted in the account?","mode":"wide","href":"/docs/the-end-customer-initiated-a-same-day-ach-why-hasnt-it-been-posted-in-the-account"},{"title":"Can accounts receive and send international USD wires?","mode":"wide","href":"/docs/can-accounts-receive-and-send-international-usd-wires"},{"title":"How does the end customer ensure their check is deposited successfully?","mode":"wide","href":"/docs/how-does-the-end-customer-ensure-their-check-is-deposited-successfully"},{"title":"What are the different types of statuses for an ACH transaction on the Synctera platform, and how do they relate to the transaction and the network?","mode":"wide","href":"/docs/what-are-the-different-types-of-statuses-for-an-ach-transaction-on-the-synctera-platform-and-how-do-they-relate-to-the-transaction-and-the-network"},{"title":"Why do I sometimes not see a network status on ACH transactions?","mode":"wide","href":"/docs/why-do-i-sometimes-not-see-a-network-status-on-ach-transactions"},{"title":"How can I know why an ACH transaction failed?","mode":"wide","href":"/docs/how-can-i-know-why-an-ach-transaction-failed"},{"title":"Why do ACH files get sent out sometimes even when the account has been frozen and the transaction is still in pending status?","mode":"wide","href":"/docs/why-do-ach-files-get-sent-out-sometimes-even-when-the-account-has-been-frozen-and-the-transaction-is-still-pending-status"},{"title":"What are the validations/verifications that checks are subjected to before they are approved?","mode":"wide","href":"/docs/what-are-the-validationsverifications-that-checks-are-subjected-to-before-they-are-approved"},{"title":"Do all checks need to be reviewed \u0026 approved/declined manually after deposit?","mode":"wide","href":"/docs/do-all-checks-need-to-be-reviewed-approveddeclined-manually-after-deposit"},{"title":"A check was rejected. How can we find out the rejection reason?","mode":"wide","href":"/docs/a-check-was-rejected-how-can-we-find-out-the-rejection-reason"},{"title":"Why was our wire returned?","mode":"wide","href":"/docs/why-was-our-wire-returned"},{"title":"Understanding ACH Subtypes","href":"/docs/understanding-ach-subtypes"}]},{"group":"Cards/AFT/OCT","pages":[{"title":"Cards/AFT/OCT","mode":"wide","sidebarTitle":"Overview","href":"/docs/cardsaftoct"},{"title":"An end customer is getting an Address Verification Service (AVS) failed error. How can this be resolved?","mode":"wide","href":"/docs/an-end-customer-is-getting-an-address-verification-service-avs-failed-error-how-can-this-be-resolved"},{"title":"How do international customers provide a valid address if the merchant only allows entry of US addresses?","mode":"wide","href":"/docs/how-do-international-customers-provide-a-valid-address-if-the-merchant-only-allows-entry-of-us-addresses"},{"title":"How can a customer pass AVS if they have different shipping and billing addresses? Does additional documentation need to be provided?","mode":"wide","href":"/docs/how-can-a-customer-pass-avs-if-they-have-different-shipping-and-billing-addresses-does-additional-documentation-need-to-be-provided"},{"title":"What should I do if an end-customer has not received their card shipment in the expected timeframe?","mode":"wide","href":"/docs/what-should-i-do-if-an-end-customer-has-not-received-their-card-shipment-in-the-expected-timeframe"},{"title":"Can an end-customer cancel a card shipment? If so, how?","mode":"wide","href":"/docs/can-an-end-customer-cancel-a-card-shipment-if-so-how"},{"title":"Can a end-customer change their shipping address after a card request has been made? If so, how? Who should be contacted?","mode":"wide","href":"/docs/can-a-end-customer-change-their-shipping-address-after-a-card-request-has-been-made-if-so-how-who-should-be-contacted"},{"title":"How are merchant processors for merchants displayed in transactions?","mode":"wide","href":"/docs/how-are-merchant-processors-for-merchants-displayed-in-transactions"},{"title":"How can an end-customer dispute a card transaction?","mode":"wide","href":"/docs/how-can-an-end-customer-dispute-a-card-transaction"},{"title":"How do ATMs and ATM fees work at Synctera?","mode":"wide","href":"/docs/how-do-atms-and-atm-fees-work-at-synctera"},{"title":"Can card orders be shipped internationally?","mode":"wide","href":"/docs/can-card-orders-be-shipped-internationally"},{"title":"Can cards be shipped to PO boxes?","mode":"wide","href":"/docs/can-cards-be-shipped-to-po-boxes"},{"title":"An end-customer is unable to add a card to their Apple/Google Wallet, what is the reasoning behind this and how can this be resolved?","mode":"wide","href":"/docs/an-end-customer-is-unable-to-add-a-card-to-their-apple-wallet-what-is-the-reasoning-behing-this-and-how-can-this-be-resolved"},{"title":"What should I do if an end-customer uploads incorrect external card information to the platform, and Tabapay declines eligibility for AFT/OCT?","mode":"wide","href":"/docs/what-should-i-do-if-an-end-customer-uploads-incorrect-external-card-information-to-the-platform-and-tabapay-declines-eligibility-for-aftoct"},{"title":"How can I get more information on the reasons behind a declined AFT/OCT case?","mode":"wide","href":"/docs/how-can-i-get-more-information-on-the-reasons-behind-a-declined-aftoct-case"},{"title":"What is the process to reverse a card transaction that has already been created?","mode":"wide","href":"/docs/what-is-the-process-to-reverse-a-card-transaction-that-has-already-been-created"},{"title":"What are the possible errors I might get when attempting to issue a card for an end-customer?","mode":"wide","href":"/docs/what-are-the-possible-errors-i-might-get-when-attempting-to-issue-a-card-for-an-end-customer"},{"title":"How can I create a list of all of my organization's customers using specific products my business offers via Synctera?","mode":"wide","href":"/docs/how-can-i-create-a-list-of-all-of-my-organizations-customers-using-specific-products-my-business-offers-via-synctera"},{"title":"How can I customize end-customer spending limits?","mode":"wide","href":"/docs/how-can-i-customize-end-customer-spending-limits"},{"title":"Can an end-customer fund their card through an instant deposit with a payment app (Paypal, Venmo, etc) without declines?","mode":"wide","href":"/docs/can-an-end-customer-fund-their-card-through-an-instant-deposit-with-a-payment-app-paypal-venmo-etc-without-declines"},{"title":"What is a contactless card?","mode":"wide","href":"/docs/what-is-a-contactless-card"},{"title":"Is there a limit for the number of contactless transactions that can be made in a day?","mode":"wide","href":"/docs/is-there-a-limit-for-the-number-of-contactless-transactions-that-can-be-made-in-a-day"},{"title":"The contactless feature on an end-customers card is not working, how can this be resolved?","mode":"wide","href":"/docs/the-contactless-feature-on-an-end-customers-card-is-not-working-how-can-this-be-resolved"}]},{"group":"Platform Reporting and Metrics","pages":[{"title":"Platform Reporting and Metrics","mode":"wide","sidebarTitle":"Overview","href":"/docs/platform-reporting-and-metrics"},{"title":"How we calculate API availability","mode":"wide","href":"/docs/how-we-calculate-api-availability"}]},{"group":"Synctera Support","pages":[{"title":"Synctera Support","mode":"wide","sidebarTitle":"Overview","href":"/docs/synctera-support"},{"title":"When should I submit a Zendesk ticket vs. a Case for Support?","mode":"wide","href":"/docs/when-should-i-submit-a-zendesk-ticket-vs-a-case-for-support"}]}]},{"group":"Synctera for 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features","href":"/docs/platform-features-fintechs"},{"title":"Professional Services","href":"/docs/professional-services-fintechs"},{"group":"SyncteraPay","pages":[{"title":"International Remittance","href":"/docs/international-remittance"},{"title":"SyncteraPay Overview","href":"/docs/syncterapay-overview"}]}]},{"group":"FinTech Launch Guide","pages":[{"title":"Fintech Launch Guide","mode":"wide","sidebarTitle":"Overview","href":"/docs/fintech-launch-guide"},{"title":"FinTech Launch Checklist","href":"/docs/fintech-launch-checklist"},{"group":"Solutioning","pages":[{"title":"Solutioning","mode":"wide","sidebarTitle":"Overview","href":"/docs/fintech-solutioning"},{"title":"Adding Sole Proprietorship","href":"/docs/adding-sole-proprietorship"},{"title":"SmartCards (Secured)","href":"/docs/smartcards-secured"},{"title":"Card Transaction Lifecycles","href":"/docs/card-transaction-flows"},{"title":"Business Onboarding","mode":"wide","href":"/docs/business-onboarding"},{"title":"Consumer Onboarding","href":"/docs/consumer-onboarding"},{"title":"Funds flow diagram","href":"/docs/funds-flow"}]},{"title":"Due Diligence and Matching Overview","href":"/docs/due-diligence-and-matching-overview"},{"group":"Pre-Launch Task Guide","pages":[{"title":"Pre-Launch Task Guide","mode":"wide","sidebarTitle":"Overview","href":"/docs/pre-launch-task-guide"},{"title":"Set Up Case Management","href":"/docs/set-up-case-management"},{"title":"Run KYB on Your Company/Organization","mode":"wide","href":"/docs/run-kyb-on-you-company-or-organization"},{"title":"Account Opening at the Sponsor Bank","href":"/docs/opening-an-account-at-the-sponsor-bank"},{"title":"Testing and Certification","href":"/docs/testing-and-certification"},{"title":"App store submissions","href":"/docs/app-stores"}]},{"group":"Product-Specific Launch Guides","pages":[{"title":"Product-Specific Launch Guides","mode":"wide","sidebarTitle":"Overview","href":"/docs/product-specific-launch-guides"},{"title":"Launch 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Cases","href":"/docs/fraud-cases-fintechs"},{"title":"Information Request cases","href":"/docs/information-request-cases-fintechs"},{"title":"KYB cases","href":"/docs/kyb-cases-fintechs"},{"title":"KYC Cases","href":"/docs/kyc-cases-fintechs"},{"title":"Marketing Materials cases","href":"/docs/marketing-materials-cases-fintechs"},{"title":"Spend Monitoring cases","href":"/docs/spend-monitoring-cases"},{"title":"Watchlist Match cases","href":"/docs/watchlist-match-cases-fintechs"}]},{"title":"Reconciliation","href":"/docs/reconciliations-for-fintechs"},{"group":"Operations","pages":[{"group":"Fees and Rewards","pages":[{"title":"Overview","href":"/overview"},{"title":"Fees","href":"/fees"},{"title":"Rewards","href":"/rewards"}]},{"title":"Limit Control","href":"/docs/limit-control"},{"title":"Spend Monitoring","href":"/docs/spend-monitoring"}]},{"group":"Cards","pages":[{"title":"Cards","mode":"wide","sidebarTitle":"Overview","href":"/docs/cards-for-fintechs"},{"title":"Managing Debit 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Disclosures","href":"/docs/accountagreementsanddisclosures"},{"title":"Customer Support, Disputes, and Complaints","href":"/docs/customer-support-and-complaints"},{"title":"Chargeback Response Guide for Instant Payments (AFT \u0026 OCT Transactions)","href":"/docs/chargeback-response-guide-for-Instant-payments"},{"title":"Marketing","href":"/docs/marketing"},{"title":"Use of External KYC Vendors","href":"/docs/use-of-external-kyc-vendors"},{"title":"Operational Resilience","href":"/docs/rc-implementation-operational-resilience"},{"title":"Security","href":"/docs/rc-implementation-security"},{"title":"Promotions or Bonus Programs","href":"/docs/promotions-or-bonus-programs"},{"title":"Change Management","href":"/docs/change-management-1"},{"title":"Device Fingerprinting","href":"/docs/device-fingerprinting"},{"group":"Risk \u0026 Controls","pages":[{"title":"Risks \u0026 Controls","mode":"wide","sidebarTitle":"Overview","href":"/docs/risks-controls"},{"title":"Fraud Risks and 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files","href":"/docs/sweep-daily-files"},{"title":"Secure File Delivery","href":"/docs/secure-file-delivery"},{"title":"Synctera Internal accounts overview","href":"/docs/internal-accounts-overview"},{"title":"Get Ready for Synctera Transaction Files","href":"/docs/get-ready-for-synctera-transaction-files"},{"group":"Synctera ACH","pages":[{"title":"Get Ready for Synctera ACH","href":"/docs/get-ready-for-synctera-ach"},{"title":"ACH Flow of Funds","href":"/docs/ach-flow-of-funds"}]},{"group":"Synctera Cards","pages":[{"title":"Get ready for Synctera Debit Card","href":"/docs/get-ready-for-synctera-debit-card"},{"title":"Register for Mastercard Connect","href":"/docs/register-for-mastercard-connect"},{"title":"Quarterly Mastercard Reporting (QMR)","href":"/docs/quarterly-mastercard-reporting-qmr"}]},{"title":"Get ready for Synctera Remote Check Deposit","href":"/docs/get-ready-for-synctera-remote-check-deposit"},{"title":"Get Ready for Synctera 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