A Comprehensive Guide to Rules Change Management with Synctera

​

Introduction

​

Pre-Launch Fraud Rules Strategy Process:

• The initial fraud strategy meeting with Synctera’s compliance operations team is scheduled with assistance from an I&O team member (~30 min meeting).
• The initial fraud strategy meeting may consist of a fraud presentation and high-level overview of the rules strategy document.
• Synctera’s Compliance Operations team will share the fraud rules strategy document with your team for review and feedback (Please allow 2-3 business days).
• Synctera Compliance Operations team will respond to the feedback and/or questions within the document (Please allow 3-5 business days for response)
• Synctera will schedule a follow-up meeting for any questions/feedback on any outstanding fraud rule(s) if necessary (~30-45 min meeting).
• Synctera will share a final version of the rules strategy document for your review and confirmation. (Please allow 2-3 business days for final version)
• Upon confirmation, Synctera will submit an approval request to the bank via the information request case on your behalf:
• Purpose of request
• Hard limits approval request
• Per payment type (e.g. ACH, wires, debit card, smartcard)
• Duration (e.g. daily limit for cards)
• Customer type (consumer/business) if applicable
• Amount/Count
• A copy of complete list of the fraud rules strategy

• The case will be submitted to the bank for approval
• Bank approval is dependent on the rule changes and resources.
• After bank approval, the applicable approved rule modification(s) is then configured, tested and published in the production environment by a member of the Compliance Operations team.
• The completion of the rule configuration(s) will be communicated to the FinTech via the submitted information request case and other applicable communication channels
• The information request case will be marked as “complete”.

​

Post-Launch (Approval Request)

• Hard Limit Change Request (e.g. Daily card spend increase from $1000 to$3000)
• Reason for change request (e.g. the daily average activity of all users have been ~$2500 and there have been a large number of false positive cases due to the current default limit)
• Case example (if applicable)

• Brief summary of the purpose of the future transaction (e.g. user wants to transfer $51,000 to their BOA account to purchase a vehicle)
• Link to the user’s profile (this can be found in the url within the UI)
• Date of future transaction
• Originating account
• Beneficiary account (if applicable)
• Supporting documents, if applicable (e.g. invoice, statement, etc.)

• Assign the information case to yourself (or team), Synctera’s Compliance team member, and the bank after selecting “Submit Request” button
• Review and analysis of the rule change request to be completed by Synctera’s Compliance Operations team (Estimated Time to complete: 1-2 business days depending on number/complexity of the rule changes)
• If applicable, provide feedback/suggestions within the information request case. Additional meeting if needed.
• Bank approval is dependent on the rule changes and resources. (Estimated time for bank approval: 1 to 3 business days)
• After bank approval, the approved rule change(s) is configured, tested and published in the production environment by Synctera.
• The completion of the rule configuration(s) will be communicated to your team and the bank via the submitted information request case.
• Once configuration is complete, the Compliance team will upload the updated rules strategy document in the information request case for reference.
• Synctera will mark the case as “complete”.

​

FAQs