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Overview

Your operations team can use the Customers tab to help them address customer service inquiries and KYC/KYB/fraud/AML investigations. You can use the Synctera Admin tab to add/remove users who have view and edit access to customer data. To be able to view customers’ Accounts and Cards, users will need to be given access to view/edit Accounts/Cards in user management.

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Customers tab home page

On the Customers tab, click on an individual customer to view the following information: Customer status: Active, Prospect… KYC status: Passed, Failed… (including last date that KYC was run) Customer created date

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Information displayed after clicking on an individual customer

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Accounts sub-tab

  • Internal accounts: Accounts the customer has with you.
  • External accounts: Accounts that the customer has linked to your app/product.
Clicking on an account will take you to the account’s details on the Accounts tab. You can use the Actions dropdown to manually link an external account.

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Cards sub-tab

View the cards that have been issued to the customer. You can issue a new physical/virtual card or re-issue a card. You can activate a card that is not activated. You can use the Actions dropdown to manually link an external card.

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Details sub-tab

Personal information: Name, date of birth, last four digits of SSN Contact information: Phone number, email Employees who have access to edit customer data can edit the phone number and email address of the customer.
  • You can create a Prospect customer without any details.
  • For Active customers, first name, last name, status, and date of birth are mandatory fields
  • You can also store the following optional information:
  • Legal address, shipping address, and any other metadata that you want to capture about the customer
  • Relationships between a customer and other customers (e.g. custodian, beneficiary, partner). Note that this doesn’t allow the related customers to operate the account, unless they have been mentioned in the account relationship also
  • Customer employment records or risk ratings

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Addresses sub-tab

Legal address Shipping address Employees who have access to edit customer data can mark shipping address to be the same as the legal address or enter a different shipping address You can expedite shipment / fulfillment

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KYC information sub-tab

Identity outcomes Watchlist outcomes