Overview

What formats are accepted for check deposits?

How does Synctera handle end-customer errors on incoming wires?

We know that direct deposit is a type of ACH. Is there any benefit or difference between setting up direct deposit vs the payer executing an ACH push?

Is there a way for us (the customer of Synctera) to know if a payment via direct deposit is on its way?

Is there any way for us to know if one of our end customers have set up direct deposit?

What information is required for an end customer to allow their employer to enable/authorize direct deposit?

Can we reverse an ACH?

What are the cutoff times for same-day ACH?

The end customer initiated a same day ACH. Why hasn't it been posted in the account?

What are the processing times for ACH files?

Can accounts receive and send international USD wires?

How does the end customer ensure their check is deposited successfully?

What are the different types of statuses for an ACH transaction on the Synctera platform, and how do they relate to the transaction and the network?

Why do I sometimes not see a network status on ACH transactions?

Why do ACH files get sent out sometimes even when the account has been frozen and the transaction is still in pending status?

What are the validations/verifications that checks are subjected to before they are approved?

Do all checks need to be reviewed & approved/declined manually after deposit?

A check was rejected. How can we find out the rejection reason?

Why was our wire returned?