Synctera home pagelight logodark logo
  • Log in
  • Contact Us
  • Contact Us
Home
Guides
API Reference
Learning Center
Changelog
  • Postman Collection
  • Blog
  • Platform Status
    • Overview
    • Synctera Learning Center
    Synctera FAQ
    • Overview
    • ACH/Checks/Wires/Ledger
      • Overview
      • What formats are accepted for check deposits?
      • How does Synctera handle end-customer errors on incoming wires?
      • We know that direct deposit is a type of ACH. Is there any benefit or difference between setting up direct deposit vs the payer executing an ACH push?
      • Is there a way for us (the customer of Synctera) to know if a payment via direct deposit is on its way?
      • Is there any way for us to know if one of our end customers have set up direct deposit?
      • What information is required for an end customer to allow their employer to enable/authorize direct deposit?
      • Can we reverse an ACH?
      • What are the cutoff times for same-day ACH?
      • The end customer initiated a same day ACH. Why hasn't it been posted in the account?
      • What are the processing times for ACH files?
      • Can accounts receive and send international USD wires?
      • How does the end customer ensure their check is deposited successfully?
      • What are the different types of statuses for an ACH transaction on the Synctera platform, and how do they relate to the transaction and the network?
      • Why do I sometimes not see a network status on ACH transactions?
      • How can I know why an ACH transaction failed?
      • Why do ACH files get sent out sometimes even when the account has been frozen and the transaction is still in pending status?
      • What are the validations/verifications that checks are subjected to before they are approved?
      • Do all checks need to be reviewed & approved/declined manually after deposit?
      • A check was rejected. How can we find out the rejection reason?
      • Why was our wire returned?
    • API Management
    • Cards/AFT/OCT
    • Customers/Accounts
    • Fraud
    • KYC/KYB
    • Payments
    • Platform Reporting and Metrics
    • Synctera Console
    • Synctera Support
    • Transaction Status
    Synctera for FinTechs
    • Overview
    • Synctera Platform Agreement
    • Products and platform
    • FinTech Launch Guide
    • FinTech User Guide
    Synctera for Banks
    • Products and platform
    • Bank Start Guide
    • Bank User Guide
    General Info
    • Overview
    Synctera Secure File Delivery (SFD)
    • Table Definition: ACH File Posting Detail External (ach_file_posting_detail_external)
    • How to download and access Encrypted Secure File Delivery (SFD) Files
    • Getting Started: What You Need to Know
    • Introduction to SFD Datasets
    • Synctera My Data Mutability
    • SFD Large File Support and EOF Markers
    • Secure File Delivery: Conceptual Overview
    • Secure File Delivery Frequently Asked Questions (SFD FAQ)
    ACH/Checks/Wires/Ledger

    How does the end customer ensure their check is deposited successfully?

    MRDC checks are first sent to synctera. A pending transaction will be created for this check. Our operations team then approves or declines the check. Once the check is approved, then part of the funds will become available (how much is configured per bank) and part will be held (the amount of time it’s held is configured per bank).

    Was this page helpful?

    Can accounts receive and send international USD wires?What are the different types of statuses for an ACH transaction on the Synctera platform, and how do they relate to the transaction and the network?
    xlinkedin
    Assistant
    Responses are generated using AI and may contain mistakes.