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    • ACH/Checks/Wires/Ledger
      • Overview
      • What formats are accepted for check deposits?
      • How does Synctera handle end-customer errors on incoming wires?
      • We know that direct deposit is a type of ACH. Is there any benefit or difference between setting up direct deposit vs the payer executing an ACH push?
      • Is there a way for us (the customer of Synctera) to know if a payment via direct deposit is on its way?
      • Is there any way for us to know if one of our end customers have set up direct deposit?
      • What information is required for an end customer to allow their employer to enable/authorize direct deposit?
      • Can we reverse an ACH?
      • What are the cutoff times for same-day ACH?
      • The end customer initiated a same day ACH. Why hasn't it been posted in the account?
      • What are the processing times for ACH files?
      • Can accounts receive and send international USD wires?
      • How does the end customer ensure their check is deposited successfully?
      • What are the different types of statuses for an ACH transaction on the Synctera platform, and how do they relate to the transaction and the network?
      • Why do I sometimes not see a network status on ACH transactions?
      • How can I know why an ACH transaction failed?
      • Why do ACH files get sent out sometimes even when the account has been frozen and the transaction is still in pending status?
      • What are the validations/verifications that checks are subjected to before they are approved?
      • Do all checks need to be reviewed & approved/declined manually after deposit?
      • A check was rejected. How can we find out the rejection reason?
      • Why was our wire returned?
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    Synctera Secure File Delivery (SFD)
    • Table Definition: ACH File Posting Detail External (ach_file_posting_detail_external)
    • How to download and access Encrypted Secure File Delivery (SFD) Files
    • Getting Started: What You Need to Know
    • Introduction to SFD Datasets
    • Synctera My Data Mutability
    • SFD Large File Support and EOF Markers
    • Secure File Delivery: Conceptual Overview
    • Secure File Delivery Frequently Asked Questions (SFD FAQ)
    ACH/Checks/Wires/Ledger

    Why was our wire returned?

    You can view the reason for why the wire was returned in the Synctera console under the specific wire transaction. There will a banner on the left side that will state the reason.

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    A check was rejected. How can we find out the rejection reason?Overview
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