This addition includes the Case Resolution Overview table, which enables Insights users to see aggregated Case creation and resolution data relevant to them / their entities. Launch Date: 2023-07-26 The changes are as follows:Documentation Index
Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
Use this file to discover all available pages before exploring further.
- A new table and entry in the My Data dashboard
case_resolution_overview_external - A gorgeous new sample dashboard allowing our customers to take exploratory journeys through it
- Case Creation Volumes (for estimation of future workloads, and trend estimation)
- Case Resolution Volumes (for audit / transparency on timing) As part of this release, we’re updating the following Synctera assets
| Where | What | Nature of Change |
| learn.synctera.com | Entity Relationship Diagram | Addition of Operations section, Case Resolution Table |
| Synctera Insights | Addition of Case Resolution table to existing document | |
| Synctera Insights | Data Dictionary | Inclusion of Case Resolution table in Data Dictionary |
| My Data | Addition of new question to Case Resolution table |