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This addition includes the Case Resolution Overview table, which enables Insights users to see aggregated Case creation and resolution data relevant to them / their entities. Launch Date: 2023-07-26 The changes are as follows:
  • A new table and entry in the My Data dashboard case_resolution_overview_external
  • A gorgeous new sample dashboard allowing our customers to take exploratory journeys through it
This new dataset will enable Insights customers to understand:
  • Case Creation Volumes (for estimation of future workloads, and trend estimation)
  • Case Resolution Volumes (for audit / transparency on timing) As part of this release, we’re updating the following Synctera assets
WhereWhatNature of Change
learn.synctera.comEntity Relationship DiagramAddition of Operations section, Case Resolution Table
Mutability DocumentAddition of Case Resolution table to existing document
Synctera InsightsData DictionaryInclusion of Case Resolution table in Data Dictionary
My DataAddition of new question to Case Resolution table