Synctera Insights Frequently Asked Questions (FAQ)
if you have any questions not in here, please reach out. This document is a work-in-progress, prompted by questions from our customers, inside and outside the company.
Welcome to the Synctera Insights FAQ
System Operation
Security and Licensing
How do I get access to Insights?
How do I get access to Insights?
- Insights access is controlled by the Synctera console (https://app.synctera.com). Contact your Synctera System Administrator to grant you access.
How much do I have to pay for access to Synctera Insights?
How much do I have to pay for access to Synctera Insights?
- Currently, Synctera Insights is free to all bank and partner users who are not in the T-10 program
Data Sharing
How do I share dashboards within my organzation?
How do I share dashboards within my organzation?
What are my choices for getting data from Synctera platform?
What are my choices for getting data from Synctera platform?
What are my choices for getting data from Synctera platform?
- As of the date of this article (October, 2023), you have two choices:
- Use insights and download to CSV or Excel
- Use Secure File Delivery (SFD) to configure secure, high-volume, daily delivery to your data warehouse or datalake.
- In 2024, we plan to announce support for other mechanisms. We’d love to know more about your compute infrastructure and how we can integrate better with it. Please contact support@synctera.com with any questions.
My Data
Key Concepts
What does NFB mean in the Cards Comprehensive panel of My Data?
What does NFB mean in the Cards Comprehensive panel of My Data?
- NFB stands for “Not For Billing”. Those fields tagged like this are available at card swipe time and are estimates provided by Marqueta. We base our Card Billing on the settlement data which we receive from Mastercard; and there can be differences
How often is the My Data data updated?
How often is the My Data data updated?
- We update the infromation once per day, at approximately 6pm PST.
What is the relationship between the data I see in My Data and the data I get from Secure File Delivery (SFD)?
What is the relationship between the data I see in My Data and the data I get from Secure File Delivery (SFD)?
- Both products are based on the same underlying datasets. The practical difference is that SFD includes PII that is redacated or otherwise unavailable in
My Data. This incldues - Social Security Number
- Plaintext Account Numbers (not account UUIDs)
- Person’s Date of Birth
What does bank_core and partner_core mean?
What does bank_core and partner_core mean?
bank_core refers to accounts (and transactions within those accounts) that have been recorded in the bank’s system (the bank’s “core”). We receive copies of that information via daily file delivery from the abank
* parnter_core refers to accounts and transactions stored on Synctera’s ledger
* As part of our reconciliation process, we compare the bank_core balances against the partner_core balances. Reconciliation is the proecss of determining where the accounts are in balance; and if not, how to resolve that.Accounts [Preview]
What is the Balance ($) column shown in this question?
What is the Balance ($) column shown in this question?
- This is the most recent posted balance for this account.
Concepts Questions and How-Tos
Interchange Reporting
How can I see a graph of interchange rate against Merchant Category Code (MCC)?
How can I see a graph of interchange rate against Merchant Category Code (MCC)?
- Check out the question named
Cards Extended - Transaction Value and Avg. Interchange Rate by MCC (Combo - Top 50)in the Interchange Overview Dashboard - Pro Tip: You can jumpstart your own analysis from that Question, by clicking here and filtering & summarizing