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How to request establishment of Secure File Delivery connections

This is a two step process. You must contact your Operations contact at Synctera and agree to:
1

Share your ssh key to get access to the designated Secure File Transfer Protocol (SFTP) folder directories via an email to support@synctera.com
2

Share your Pretty Good Privacy (PGP) Public Key via an email to support@synctera.com

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How to access secure files

1

Use your preferred SFTP client to connect to your folder and download the associated files.
2

All Synctera PGP-encrypted files end with the suffix .pgp.
3

Once the files are downloaded, decrypt the files using your associated encryption key.
Recommended SFTP clientsWithout endorsement or offer of support, there are several SFTP clients that can be deployed. If your organization does not already have an approved SFTP, native SFTP options within your cloud service providers may also be a good option, such as:Google Cloud Platform (GCP) - Supports individual file sizes up to four gigabytes

Amazon Web Services (AWS) via Transfer Family

Recommended encryption toolsWithout endorsement or offer of support, there are several encryption tools that can be deployed. If your organization does not already have an approved encryption too, native encryption options within your cloud service providers may also be a good option, such as:

GCP Cloud Key Management Service (Cloud KMS)

AWS Key Management Service

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What to do if you face problems

Please contact support@synctera.com. We endeavor to reply to emails within one business day.