​
Platform Overview

The platform includes dashboards that will help Operations navigate items that require daily attention from the Bank. These include various case types across all Synctera products. 
Platform NavigationTo sign in, navigate to https://app.synctera.com/login
  • Cases: All case instances will be here, with urgent cases indicated, active, and closed cases.
  • Reconciliation: The reconciliation center where outstanding transactions and other activities to balance your books will take place.
  • Operations: Internal transactions and accounts.
  • Customer****Data: Customer lookup and creation, accounts, and transaction histories.
  • Card Management: Lookup, manage, and issue cards for customers. Will also include bulk actions in the future.
  • Insights: Analytics and reports of how the platform and teams are performing.
  • Admin User Management: Manage who has access to the Platform at the Bank and set roles and permissions accordingly.

​
Bank Operations Role

​
Daily Operational Tasks

As the Bank Ops Specialist, you will need to do the following operational tasks on a daily basis:
  1. Reconciliation
  2. Ensure that Account Summary and Transaction CSV outputs are sent from the Banking Core to Synctera.
  3. Review any open reconciliation items and open a support inquiry at support@synctera.com if funds cannot be reconciled.
  4. End of Day Processing - Bank to post credits or debits to the FinTech FBO.

​
Monthly Operational Tasks

At the end of month, Bank Ops Specialist will send 100% of the FinTech interchange to Synctera. Synctera will then send the Bank 

​
Quarterly Operational Tasks

On a quarterly basis, Bank Ops will receive a QMR Report from Synctera to submit to Mastercard. 

​
BSA Manager Role

As the BSA Manager, you will need to do the following operational tasks: 
  1. Review marketing material from FinTechs by checking Cases
  2. Review any AML Cases that are opened by the FinTech or Synctera: