AML cases

Overview Synctera’s AML transaction monitoring detects potentially unusual activity based on preconfigured rules that align with the bank’s risk appetite and policies. When an abnormality is identified, the Synctera Console automatically generates …

Limit Control cases

Limit Control Cases: You can set notifications alerts when you create the limit. For example the Bank can set up case notifications at 20% , 70% and 90% utilization. Additionally, cases will be always created when the FinTech reaches 100% of the…

Customer Alert cases

Overview The Customer Alert case type provides a place to review any alerts that come up for a customer, right now specifically around the customer being added to a watchlist. Any time a customer is accepted through KYC they will be enrolled in wat…

Custom Card Review cases

Overview If you offer the ability for your customers to upload a picture that will be printed on their debit/credit card, these images need to be reviewed to ensure they don’t violate any requirements . With the Custom Card Review case type in Syn…

Dispute cases

Overview Customers can dispute transactions made on their card or their account for many reasons ranging from not recognizing the transaction to fraudulent transactions by an unauthorized user. The most common reasons for disputes are as follows: …

Enhanced Card Dispute cases

How to submit a card transaction dispute? Card disputes Note that the guide below is specific to card transaction disputes. Disputes for other types of transactions, for example ACH, will for now continue to use the Dispute Case described …

Fraud cases

Overview Synctera Fraud will automatically identify potentially fraudulent transactions. These transactions will need to be investigated to determine whether: They are actually fraudulent The configured fraud rules inadvertently marked the …

Information Request cases

Overview The Information Request case type provides a place for you, your bank partner, and Synctera to reliably request and send information to one another within the Synctera Console. As a replacement for handling communications and requests for …

KYB cases

Overview The KYB case allows you to assess the KYB outcome for business customers who are not automatically accepted. The verification process evaluates various data points, among other factors: Business Verification: Entity Names, Addr…

KYC cases

Overview The KYC case allows you to assess the KYC outcome for customers who are not automatically accepted. The process evaluates various verification models: CIP : checks user-provided data against various sources to confirm a real identity, u…

Marketing Materials cases

Overview The back-and-forth process for getting marketing approvals is often something that occurs over email or external channels, resulting in challenges when it comes to maintaining an audit trail or ensuring all the proper channels have …

Spend Monitoring cases

Overview The Spend Monitoring case type provides a place to review Spend Monitoring alerts based on rules set through the Synctera Spend Control functionality . Synctera Spend Controls provide you with a way to control spend on account-level th…

Watchlist Match cases

Overview The Watchlist Match case type provides a place to review any counterparties on transactions that are found to be on a watchlist when performing the transaction. These cases are automatically opened by the system when an Ad Hoc Watchlist ch…