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      • When an end customer's customer status is frozen, does that automatically freeze their accounts?
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    Customers/Accounts

    Why would an end customer's account balance be different than the available balance?

    Account Balance is impacted only by posted transactions, but Available Balance is also impacted by pending transactions. Until a hold is fully posted, only the Available Balance is decreased by the amount of the hold. The Available Balance has a floor of 0, while the Account Balance can be negative

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    How long does it take for an end customer's information (such as address) to reflect in the bank's database after modification?When an end customer's account is frozen/suspended, does that automatically freeze his/her card?
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