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      • My end-customer's account status is Active, so why can't I send internal transfers to their Account?
      • What should we do if our end-customer reports that our routing number is not recognized by a third party?
      • We have a few inactive end-customers who would like their accounts closed, what is the process to close their accounts?
      • Can end customers outside of USA/Canada create accounts? If so, how?
      • How long does it take for an end customer's information (such as address) to reflect in the bank's database after modification?
      • Why would an end customer's account balance be different than the available balance?
      • When an end customer's account is frozen/suspended, does that automatically freeze his/her card?
      • When an end customer's customer status is frozen, does that automatically freeze their accounts?
      • What are the possible account statuses and what do they mean?
      • What can cause an end customer account to go negative?
      • If an end customer's account status is suspended or frozen, how can I move the funds in order to close the account?
      • An end customer has left our platform and the accounts need to be closed but there are still some funds in it. How can I proceed with the closure?
      • What happens if an end customer's account goes into a negative balance and how does Synctera handle such situations?
      • How does the interest payout process work when a Fintech customer requests to close their savings account?
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    Synctera Secure File Delivery (SFD)
    • Table Definition: ACH File Posting Detail External (ach_file_posting_detail_external)
    • How to download and access Encrypted Secure File Delivery (SFD) Files
    • Getting Started: What You Need to Know
    • Introduction to SFD Datasets
    • Synctera My Data Mutability
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    • Secure File Delivery: Conceptual Overview
    • Secure File Delivery Frequently Asked Questions (SFD FAQ)
    Customers/Accounts

    An end customer has left our platform and the accounts need to be closed but there are still some funds in it. How can I proceed with the closure?

    The funds needs to be returned back to the end-customer and once that has been done and the account balance is zero, the account can be closed.

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    If an end customer's account status is suspended or frozen, how can I move the funds in order to close the account?What happens if an end customer's account goes into a negative balance and how does Synctera handle such situations?
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