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      • When an end customer's customer status is frozen, does that automatically freeze their accounts?
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      • What can cause an end customer account to go negative?
      • If an end customer's account status is suspended or frozen, how can I move the funds in order to close the account?
      • An end customer has left our platform and the accounts need to be closed but there are still some funds in it. How can I proceed with the closure?
      • What happens if an end customer's account goes into a negative balance and how does Synctera handle such situations?
      • How does the interest payout process work when a Fintech customer requests to close their savings account?
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    Customers/Accounts

    If an end customer's account status is suspended or frozen, how can I move the funds in order to close the account?

    In order to move the end-customer’s funds, the account needs to be reverted to an unsuspended/unfrozen status. Once the funds have been returned to the end-customer, you can close the account.

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    What can cause an end customer account to go negative?An end customer has left our platform and the accounts need to be closed but there are still some funds in it. How can I proceed with the closure?
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