Documentation Index
Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
Use this file to discover all available pages before exploring further.
Customers/Accounts
If an end customer's account status is suspended or frozen, how can I move the funds in order to close the account?
In order to move the end-customer’s funds, the account needs to be reverted to an unsuspended/unfrozen status. Once the funds have been returned to the end-customer, you can close the account.
What can cause an end customer account to go negative?An end customer has left our platform and the accounts need to be closed but there are still some funds in it. How can I proceed with the closure?