Overview

My end-customer's account status is Active, so why can't I send internal transfers to their Account?

What should we do if our end-customer reports that our routing number is not recognized by a third party?

We have a few inactive end-customers who would like their accounts closed, what is the process to close their accounts?

Can end customers outside of USA/Canada create accounts? If so, how?

How long does it take for an end customer's information (such as address) to reflect in the bank's database after modification?

Why would an end customer's account balance be different than the available balance?

When an end customer's account is frozen/suspended, does that automatically freeze his/her card?

When an end customer's customer status is frozen, does that automatically freeze their accounts?

What are the possible account statuses and what do they mean?

If an end customer's account status is suspended or frozen, how can I move the funds in order to close the account?

An end customer has left our platform and the accounts need to be closed but there are still some funds in it. How can I proceed with the closure?

What happens if an end customer's account goes into a negative balance and how does Synctera handle such situations?

How does the interest payout process work when a Fintech customer requests to close their savings account?