You can find more information about Customer status in our API reference here: create-a-personal-customerDocumentation Index
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Customers/Accounts
My end-customer's account status is Active, so why can't I send internal transfers to their Account?
If your end-customer’s Account status is “Active”, check to make sure that their Customer status is also “Active”. Customer status overrides Account status.
OverviewWhat should we do if our end-customer reports that our routing number is not recognized by a third party?