Documentation Index
Fetch the complete documentation index at: https://docs.synctera.com/llms.txt
Use this file to discover all available pages before exploring further.
Cards/AFT/OCT
Can an end-customer cancel a card shipment? If so, how?
You can reach out to Synctera Support on the end-customer’s behalf. We will then contact the card provider to attempt to cancel the shipment. The provider can typically pull the shipment for an additional fee, which the end-customer will have to pay. However, we cannot guaranteed that an order will be successfully cancelled.
What should I do if an end-customer has not received their card shipment in the expected timeframe?Can a end-customer change their shipping address after a card request has been made? If so, how? Who should be contacted?