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      • An end customer is getting an Address Verification Service (AVS) failed error. How can this be resolved?
      • How do international customers provide a valid address if the merchant only allows entry of US addresses?
      • How can a customer pass AVS if they have different shipping and billing addresses? Does additional documentation need to be provided?
      • What should I do if an end-customer has not received their card shipment in the expected timeframe?
      • Can an end-customer cancel a card shipment? If so, how?
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      • What is a contactless card?
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      • The contactless feature on an end-customers card is not working, how can this be resolved?
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    Cards/AFT/OCT

    Can an end-customer cancel a card shipment? If so, how?

    You can reach out to Synctera Support on the end-customer’s behalf. We will then contact the card provider to attempt to cancel the shipment. The provider can typically pull the shipment for an additional fee, which the end-customer will have to pay. However, we cannot guaranteed that an order will be successfully cancelled.

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