Overview
Synctera FAQ
- Overview
- ACH/Checks/Wires/Ledger
- API Management
- Cards/AFT/OCT
- Overview
- An end customer is getting an Address Verification Service (AVS) failed error. How can this be resolved?
- How do international customers provide a valid address if the merchant only allows entry of US addresses?
- How can a customer pass AVS if they have different shipping and billing addresses? Does additional documentation need to be provided?
- What should I do if an end-customer has not received their card shipment in the expected timeframe?
- Can an end-customer cancel a card shipment? If so, how?
- Can a end-customer change their shipping address after a card request has been made? If so, how? Who should be contacted?
- How are merchant processors for merchants displayed in transactions?
- How can an end-customer dispute a card transaction?
- Can purchases settle for an amount larger than the amount that was authorized?
- How do ATMs and ATM fees work at Synctera?
- Can card orders be shipped internationally?
- Can cards be shipped to PO boxes?
- An end-customer is unable to add a card to their Apple/Google Wallet, what is the reasoning behind this and how can this be resolved?
- What should I do if an end-customer uploads incorrect external card information to the platform, and Tabapay declines eligibility for AFT/OCT?
- How can I get more information on the reasons behind a declined AFT/OCT case?
- What is the process to reverse a card transaction that has already been created?
- What are the possible errors I might get when attempting to issue a card for an end-customer?
- How can I create a list of all of my organization's customers using specific products my business offers via Synctera?
- How can I customize end-customer spending limits?
- Can an end-customer fund their card through an instant deposit with a payment app (Paypal, Venmo, etc) without declines?
- What is a contactless card?
- Is there a limit for the number of contactless transactions that can be made in a day?
- The contactless feature on an end-customers card is not working, how can this be resolved?
- Customers/Accounts
- Fraud
- KYC/KYB
- Payments
- Platform Reporting and Metrics
- Synctera Console
- Synctera Support
- Transaction Status
Synctera for FinTechs
- Overview
- Synctera Platform Agreement
- Products and platform
- FinTech Launch Guide
- FinTech User Guide
Synctera for Banks
- Products and platform
- Bank Start Guide
- Bank User Guide
General Info
Synctera Secure File Delivery (SFD)
- Table Definition: ACH File Posting Detail External (ach_file_posting_detail_external)
- How to download and access Encrypted Secure File Delivery (SFD) Files
- Getting Started: What You Need to Know
- Introduction to SFD Datasets
- Synctera My Data Mutability
- SFD Large File Support and EOF Markers
- Secure File Delivery: Conceptual Overview
- Secure File Delivery Frequently Asked Questions (SFD FAQ)
Cards/AFT/OCT
How are merchant processors for merchants displayed in transactions?
In the Synctera console, we display merchant processors with an astrerick as following:
PP * = PayPal
SQ * = Square/Block
VENMO*
Cash App*
SQ * - Square/Block
PRICELN *
FS * - FastSpring”
Assistant
Responses are generated using AI and may contain mistakes.