Overview

An end customer is getting an Address Verification Service (AVS) failed error. How can this be resolved?

How do international customers provide a valid address if the merchant only allows entry of US addresses?

How can a customer pass AVS if they have different shipping and billing addresses? Does additional documentation need to be provided?

What should I do if an end-customer has not received their card shipment in the expected timeframe?

Can an end-customer cancel a card shipment? If so, how?

Can a end-customer change their shipping address after a card request has been made? If so, how? Who should be contacted?

How are merchant processors for merchants displayed in transactions?

Can purchases settle for an amount larger than the amount that was authorized?

How do ATMs and ATM fees work at Synctera?

Can card orders be shipped internationally?

Can cards be shipped to PO boxes?

An end-customer is unable to add a card to their Apple/Google Wallet, what is the reasoning behind this and how can this be resolved?

What should I do if an end-customer uploads incorrect external card information to the platform, and Tabapay declines eligibility for AFT/OCT?

How can I get more information on the reasons behind a declined AFT/OCT case?

What is the process to reverse a card transaction that has already been created?

What are the possible errors I might get when attempting to issue a card for an end-customer?

How can I create a list of all of my organization's customers using specific products my business offers via Synctera?

How can I customize end-customer spending limits?

Can an end-customer fund their card through an instant deposit with a payment app (Paypal, Venmo, etc) without declines?

What is a contactless card?

Is there a limit for the number of contactless transactions that can be made in a day?

The contactless feature on an end-customers card is not working, how can this be resolved?