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      • An end customer is getting an Address Verification Service (AVS) failed error. How can this be resolved?
      • How do international customers provide a valid address if the merchant only allows entry of US addresses?
      • How can a customer pass AVS if they have different shipping and billing addresses? Does additional documentation need to be provided?
      • What should I do if an end-customer has not received their card shipment in the expected timeframe?
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      • What should I do if an end-customer uploads incorrect external card information to the platform, and Tabapay declines eligibility for AFT/OCT?
      • How can I get more information on the reasons behind a declined AFT/OCT case?
      • What is the process to reverse a card transaction that has already been created?
      • What are the possible errors I might get when attempting to issue a card for an end-customer?
      • How can I create a list of all of my organization's customers using specific products my business offers via Synctera?
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      • Can an end-customer fund their card through an instant deposit with a payment app (Paypal, Venmo, etc) without declines?
      • What is a contactless card?
      • Is there a limit for the number of contactless transactions that can be made in a day?
      • The contactless feature on an end-customers card is not working, how can this be resolved?
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    Cards/AFT/OCT

    How do international customers provide a valid address if the merchant only allows entry of US addresses?

    If a merchant requires a US address and customer does not have one, they will not be able to use their card with that particular merchant.

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    An end customer is getting an Address Verification Service (AVS) failed error. How can this be resolved?How can a customer pass AVS if they have different shipping and billing addresses? Does additional documentation need to be provided?
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