Synctera home pagelight logodark logo
  • Log in
  • Contact Us
  • Contact Us
Home
Guides
API Reference
Learning Center
Changelog
  • Postman Collection
  • Blog
  • Platform Status
    • Overview
    • Synctera Learning Center
    Synctera FAQ
    • Overview
    • ACH/Checks/Wires/Ledger
    • API Management
    • Cards/AFT/OCT
      • Overview
      • An end customer is getting an Address Verification Service (AVS) failed error. How can this be resolved?
      • How do international customers provide a valid address if the merchant only allows entry of US addresses?
      • How can a customer pass AVS if they have different shipping and billing addresses? Does additional documentation need to be provided?
      • What should I do if an end-customer has not received their card shipment in the expected timeframe?
      • Can an end-customer cancel a card shipment? If so, how?
      • Can a end-customer change their shipping address after a card request has been made? If so, how? Who should be contacted?
      • How are merchant processors for merchants displayed in transactions?
      • How can an end-customer dispute a card transaction?
      • Can purchases settle for an amount larger than the amount that was authorized?
      • How do ATMs and ATM fees work at Synctera?
      • Can card orders be shipped internationally?
      • Can cards be shipped to PO boxes?
      • An end-customer is unable to add a card to their Apple/Google Wallet, what is the reasoning behind this and how can this be resolved?
      • What should I do if an end-customer uploads incorrect external card information to the platform, and Tabapay declines eligibility for AFT/OCT?
      • How can I get more information on the reasons behind a declined AFT/OCT case?
      • What is the process to reverse a card transaction that has already been created?
      • What are the possible errors I might get when attempting to issue a card for an end-customer?
      • How can I create a list of all of my organization's customers using specific products my business offers via Synctera?
      • How can I customize end-customer spending limits?
      • Can an end-customer fund their card through an instant deposit with a payment app (Paypal, Venmo, etc) without declines?
      • What is a contactless card?
      • Is there a limit for the number of contactless transactions that can be made in a day?
      • The contactless feature on an end-customers card is not working, how can this be resolved?
    • Customers/Accounts
    • Fraud
    • KYC/KYB
    • Payments
    • Platform Reporting and Metrics
    • Synctera Console
    • Synctera Support
    • Transaction Status
    Synctera for FinTechs
    • Overview
    • Synctera Platform Agreement
    • Products and platform
    • FinTech Launch Guide
    • FinTech User Guide
    Synctera for Banks
    • Products and platform
    • Bank Start Guide
    • Bank User Guide
    General Info
    • Overview
    Synctera Secure File Delivery (SFD)
    • Table Definition: ACH File Posting Detail External (ach_file_posting_detail_external)
    • How to download and access Encrypted Secure File Delivery (SFD) Files
    • Getting Started: What You Need to Know
    • Introduction to SFD Datasets
    • Synctera My Data Mutability
    • SFD Large File Support and EOF Markers
    • Secure File Delivery: Conceptual Overview
    • Secure File Delivery Frequently Asked Questions (SFD FAQ)
    Cards/AFT/OCT

    What should I do if an end-customer has not received their card shipment in the expected timeframe?

    We encourage you to pass the tracking number onto the end-customer so they can track where the package is. If there is an issue with delivery, you can reach out to Synctera support and we can follow-up with our partner, Arroweye, to check for any updates.

    Was this page helpful?

    How can a customer pass AVS if they have different shipping and billing addresses? Does additional documentation need to be provided?Can an end-customer cancel a card shipment? If so, how?
    xlinkedin
    Assistant
    Responses are generated using AI and may contain mistakes.