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      • An end customer is getting an Address Verification Service (AVS) failed error. How can this be resolved?
      • How do international customers provide a valid address if the merchant only allows entry of US addresses?
      • How can a customer pass AVS if they have different shipping and billing addresses? Does additional documentation need to be provided?
      • What should I do if an end-customer has not received their card shipment in the expected timeframe?
      • Can an end-customer cancel a card shipment? If so, how?
      • Can a end-customer change their shipping address after a card request has been made? If so, how? Who should be contacted?
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      • How can I get more information on the reasons behind a declined AFT/OCT case?
      • What is the process to reverse a card transaction that has already been created?
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      • Can an end-customer fund their card through an instant deposit with a payment app (Paypal, Venmo, etc) without declines?
      • What is a contactless card?
      • Is there a limit for the number of contactless transactions that can be made in a day?
      • The contactless feature on an end-customers card is not working, how can this be resolved?
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    Cards/AFT/OCT

    Can a end-customer change their shipping address after a card request has been made? If so, how? Who should be contacted?

    You can reach out to Synctera Support on your end customer’s behalf. We will then contact the card provider to attempt to change the shipping address. The provider can typically make the adjustment for an additional fee, which the end-customer will have to pay. However, we cannot guarantee that an order will be successfully adjusted.

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