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    • Cards/AFT/OCT
      • Overview
      • An end customer is getting an Address Verification Service (AVS) failed error. How can this be resolved?
      • How do international customers provide a valid address if the merchant only allows entry of US addresses?
      • How can a customer pass AVS if they have different shipping and billing addresses? Does additional documentation need to be provided?
      • What should I do if an end-customer has not received their card shipment in the expected timeframe?
      • Can an end-customer cancel a card shipment? If so, how?
      • Can a end-customer change their shipping address after a card request has been made? If so, how? Who should be contacted?
      • How are merchant processors for merchants displayed in transactions?
      • How can an end-customer dispute a card transaction?
      • Can purchases settle for an amount larger than the amount that was authorized?
      • How do ATMs and ATM fees work at Synctera?
      • Can card orders be shipped internationally?
      • Can cards be shipped to PO boxes?
      • An end-customer is unable to add a card to their Apple/Google Wallet, what is the reasoning behind this and how can this be resolved?
      • What should I do if an end-customer uploads incorrect external card information to the platform, and Tabapay declines eligibility for AFT/OCT?
      • How can I get more information on the reasons behind a declined AFT/OCT case?
      • What is the process to reverse a card transaction that has already been created?
      • What are the possible errors I might get when attempting to issue a card for an end-customer?
      • How can I create a list of all of my organization's customers using specific products my business offers via Synctera?
      • How can I customize end-customer spending limits?
      • Can an end-customer fund their card through an instant deposit with a payment app (Paypal, Venmo, etc) without declines?
      • What is a contactless card?
      • Is there a limit for the number of contactless transactions that can be made in a day?
      • The contactless feature on an end-customers card is not working, how can this be resolved?
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    Synctera Secure File Delivery (SFD)
    • Table Definition: ACH File Posting Detail External (ach_file_posting_detail_external)
    • How to download and access Encrypted Secure File Delivery (SFD) Files
    • Getting Started: What You Need to Know
    • Introduction to SFD Datasets
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    • Secure File Delivery: Conceptual Overview
    • Secure File Delivery Frequently Asked Questions (SFD FAQ)
    Cards/AFT/OCT

    How can I customize end-customer spending limits?

    If you wish to customize your spending limits before launching, you should contact Synctera’s Implementation and Onboarding team. However, if you wish to change these limits post-launch, you should contact our Synctera’s Risk and Compliance team.

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    How can I create a list of all of my organization's customers using specific products my business offers via Synctera?Can an end-customer fund their card through an instant deposit with a payment app (Paypal, Venmo, etc) without declines?
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