Synctera Cards
Register for Mastercard Connect
As a Principal Member of Mastercard, you must register for Mastercard Connect (MC Connect), Mastercard’s online portal that provides you with access to Mastercard applications, reports, publications, and documentation.
Why do I need Mastercard Connect?
The applications that your bank needs access to are listed in the table below.How do I get access to Mastercard Connect?
Bank access
For MC Connect, you must assign one Business Administrator (BA) and two Security Administrators (SAs) through form 1145, which can be obtained from the Form Library on MC Connect. BA and SAs will receive email notification from Mastercard confirming MC Connect logon information, including secure token.Business Administrator (BA) responsibilities
- Managing access to applications and data for your bank, including selecting the data (for example, ICA Number, BIN, or account range) that can be used with each application.
- Managing which applications can appear in the Connect Store for your bank’s employees.
- Register and maintain your service provider relationships and, where applicable, access that will be visible in the Connect Store for service provider users.
Security Administrator (SA) responsibilities
- Managing new user accounts, including creating the account and sending an invitation to the user to sign in to Mastercard Connect and complete the account set up.
- Assigning access or approving requests to applications and data
Service Provider access
In order to provide Synctera access to MC Connect, you need to register and provision Synctera as a Service Provider. As the issuer processor, Marqeta also needs to be registered as a Service Provider. BA registers Service Providers by completing the Mastercard Service Provider Registration in MC Connect. For more details, see the “How to …” guide below or refer to the Mastercard Service Provider Registration Guide that can be retrieved through the Technical Resource Center on MC Connect. After the bank’s ICA is ready, BA provisions Service Providers specific applications for the bank’s ICA. The applications Synctera needs to be provisioned for are listed in the table below. Based on Synctera’s relationship with Marqeta, you’ll only need to Register Marqeta for:- Authorization
- Chargebacks
- Customer Service with access to account data
- Fraud Control and/or Risk Monitoring
- Prepaid program manager with access to account data – (not specific to Prepaid needs a name change)
- Website Hosting (if applicable) NOTE: Synctera’s Company ID (CID) for registration and provisioning is 268359.
How to register your service provider
Click here to downloadWhich Mastercard Connect applications does my bank need access to?
The below table denotes the mandatory (= M) and recommended/optional (= O) applications for the bank’s BA and SAs, as well as the applications the Service Providers/Processors, Synctera and Marqeta, should be provisioned for:| Application | Description | Bank | Synctera |
|---|---|---|---|
| Business Administration | For BA to manage access for bank employees and Service Providers. | M | - |
| Security Administration | For SAs to manage users at the bank, including approving application and data access requests. | M | - |
| Data Integrity Online | Tools to research and adhere to all Mastercard programs and requirements (performance, etc.). | M | - |
| Location Administration Tool | For reporting the bank’s ATM terminal information to maintain compliance with Mastercard rules. | M | - |
| Manage My Accounts | For managing products, services, tasks and register prepaid programs. | M | - |
| Mastercom | Mastercard’s dispute resolution platform for streamlining disputes, from initiation to close, consisting of Collaboration, Claims Manager and Case Filings functions | M | Yes |
| My Company Manager | For managing the bank’s Mastercard assets, which includes BINs, account ranges, and product relationships. | M | - |
| Operational Reports | Reporting tools, giving accessible and accurate insights into operational performance. Includes MCBS mandatory reports – Weekly Billing Summary, Monthly Billing Summary, MCI Invoice. | M | Yes |
| Portfolio Analytics InfoPack | A web-based portal that draws transactions from the Mastercard data warehouse. | M | - |
| QMR Direct | For mandated Quarterly Mastercard Reporting. | M | Yes |
| The Fraud Center | Access to Mastercard’s issuer security utilities, to combat flash fraud attacks, manage fraud cases, report fraudulent transactions, author strategic fraud rules, perform fraud and risk reporting, and more. | M | Yes |
| Stand-In | Control stand-in authorization parameters/rules based on your authorization risk strategies. | O | - |
| Technical Resource Center | Provides access to Mastercard’s rules and procedures, process guides and technical documentation. | O | - |
| Pricing and Billing Resource Center | One-stop-shop for pricing and billing needs. | O | Yes |
| MDES Manager | Mastercard Digital Enablement Service (MDES) Manager - to manage card token provisioning, e.g. for digital wallets (Apple Pay / Google Pay). | O | Yes |
| Identity Solutions Services Management | For enrolling BIN for issuer 3DS authentication. | O | Yes |